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Deploy a mobile repair technician for warranty services in minutes....
Furniture Engineers is a manufacturer and protection plan Authorized Service Provider. We specialize in on-site furniture repair and warranty solutions for retailers, manufacturers, and also out-of-warranty customers.
For furniture retailers, we are committed to making your job easier with convenient and comprehensive customer support when you need it most. We are one of the most advanced furniture service facilities in the industry, equipped to handle a multitude of administrative tasks. We are your end-to-end solution when it comes to on-site furniture services.
Our experts specialize in handling:
Manufacturer Defects
Electronic Component Failures
Accidental Damages
Pet Stains & Damages
Moving & Transit Damages
Upholstery Spot & Stains
Mattress Inspections
Virtual Inspections
Who We Are
Furniture Engineers USA began it's journey in 1999, and since our first day in business we’ve provided high quality repair services to furniture retail stores, manufacturers, and residential clients throughout the entire southeast.​
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Combined with over 30+ years of furniture industry experience, we’ll professionally repair any warranty defects in materials and workmanship, or non-warrantied damages with precise expertise.
What We Do
WOOD
Authorized Service Center
Your one-stop shop for everything furniture warranty related. From scheduling your customers appointments, to submitting the final invoice for services provided, we do it all for you.
LEATHER
Repair Services
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Upholstery Fabric Repair
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Leather Touch Up & Repair
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Wood Touchup & Repair
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Mechanism Repair
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Frame & Spring Repair
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Cushion/Poly Replacement
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Motor/Switch Repair
FABRIC
Administrative Services
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Login Portals
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Routing/Scheduling
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Factory Direct Billing*
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Auto Appointment Reminders
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Shared Service Calendars
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Before & After Photos
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Online Invoice Payments
#1 in Customer Support
Our clients and customers receive constant communication throughout the entire scheduling & repair process.
View and pay invoices directly online by debit or credit card.
Our field service professionals are equipped to help improve the customer experience. Receive your customers work order updates the same day in real-time.
Fast Claim Resolution
One-Year Factory Warranty Service
We work directly with the manufacturer to determine the best course of action on the customers warranty claim.
We order parts directly from most manufacturers, ship directly to the consumer whenever possible and provide technicians to install.
We also offer manufacturer warranty claim processing and reimbursement through vendor credit documentation.
We’ll work behind the scenes with our technicians and your manufacturers, providing top notch service that you can call your own.
Our Partners
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Connect With Us
Delia Forte, Technician Business Manager
​We are grateful for such a speedy process! We like to show gratitude as we dispatched on 12/10, the service was completed on 12/11, and the report came in on 12/12. Doesn’t get any faster than this!
Thank you for your efficiency, and we wish you a wonderful holiday season!
Delia Forte, Platinum Warranty
Shirlyn Bravata, Field Services Representative
Hello, customer called, wanted to lodge a compliment for the field tech, customer stated tech showed up, was clean-cut, had to disassemble and reassemble piece to repair, but did so quickly and expertly and customer is very happy with the service. Thanked customer and advised I’d let my boss know so we can follow up with the tech office. Thanks
Shirlyn Bravata, Guardsman
Carleigh Virgilio, RAP
My name is Carleigh and I was referred to you by Ivory McNeil from Ashley Furniture in Huntsville Alabama. First I wanted to compliment your craftsmanship, after speaking with Ivory and looking into the work you perform I am eager to reach out to you.
Carleigh Virgilio, RAP
Nick & Amy Nizuryn, Lane Furniture Customer
Thank you so much for handling this for us. The chair got fixed today. I hear it looks great. Thank you so much for going that extra step for us.